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Been in an accident? Need dents repaired? Ready for a fresh coat of paint? Bill Black Collision Center can meet all of your auto body repair needs- for any make or model!
Contact one of our Certified Collision Center Specialists:
Tommy Gentry, Body Shop Manager
tgentry@billblackauto.com
336-387-3701
Jeff Smith, Collision Center Specialist
jsmith@billblackauto.com
336-387-3705
Brad Henderson, Collision Center Specialist
bhenderson@billblackauto.com
336-387-3703
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Here are 6 great reasons to choose Bill Black Collision Center for all of your body repair needs:
1. CUSTOMER SATISFACTION
Bill Black Collision Center uses a Customer Satisfaction Index (CSI) program to survey our customers on a variety of levels. We pay particular attention to every customer’s individual needs as a way to ensure that all interactions are hassle-free, pleasurable and rewarding experiences.
2. FACILITY & EQUIPMENT
Bill Black Collision Center makes it a priority to keep our facilities up to date. We work constantly to provide a clean, comfortable waiting area for customers, and to make sure the production department has the latest, most technologically advanced equipment available. The Collision Center proudly uses the following exceptional equipment:
- Highly efficient downdraft baking booths
- Computerized frame measuring system with before & after printouts
- Computerized four-wheel alignment system with before & after printouts
- Computerized color-matching paint system
3. TRAINING
Bill Black Collision Center is committed, as an organization, to giving all our employees the best and most current training available. In addition to being experienced in traditional hand craftsmanship techniques, Bill Black Collision Technicians are also taught to expertly use the advanced equipment in the shop. Our Collision Center Customer Service Representatives are educated in the latest computer technology, process management techniques, and effective customer communication skills.
4. BUSINESS PARTNERSHIPS
Bill Black Collision Center is committed to creating partnerships with organizations that work to our mutual benefit and growing our business and customer base. Our philosophy is “Do what you get paid for, and get paid for what you do.” We use this philosophy with every major insurer. We have continually proven our quality of work to our customers. The Bill Black Collision Center is open for re-inspection of any vehicle and invites you to visit our facility to talk about any repair.
5. OFFICE AUTOMATION
Bill Black Collision Center has the latest computerized estimating program that links our customers directly to their insurance provider’s collision network. We can communicate directly with the insurance provider to supply digital photographs of damaged vehicles and download approvals for repairs very quickly.
6. ON-TIME DELIVERY
Bill Black Collision Center’s facility provides excellent turnaround time from the date the vehicle is dropped off until the customer picks it up. Currently, our average repair order of $1,700 is completed in less than six working days. This is substantially faster than the national average. In addition to the outstanding customer impact, car rental payments will be reduced by partnering with the Bill Black facility. Additionally, our On-Time Delivery Guarantee gives added assurance to our commitment to cycle time reductions.
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